Holiday Inn Express & Suites R - Midlothian

The rest of the hotel was clean and newly renovated in a tasteful manner. Breakfast was very good. Breakfast staff and cleaning service staff were friendly. Fitness room was in good shape.

Our room smelled horrible. Like wet mold. We attempted to resolve the issue with staff and was told that because we reserved through Booked.net they could not do anything for us. (Could not provide us with discount, reimbursement, NOR leave a note on our account for management.) When we tried to resolve through Booked.net they contacted the hotel to request reimbursement on our behalf and we were told that management was not in the office and that nothing could be done until management returned the following day. We have spoken twice with agents at Booked.net and despite a pledge to follow-up and to return our call we have yet to hear back from Booked.net or the hotel. We are still trying to resolve this issue.

Friendly staff!

Need bigger rooms with kitchenette.

Checking in and out was great, Room Maid (Carrie) outstanding.

Shower head in Room 415 was adjustable to height which was great, but the head would not stay in any position but at the lower position. Allowing water to get past the shower curtain onto the floor and caused a liability.

The housekeeping staff.

My room felt damp/humid with the Ac running. Even though a "smokeless" I could smell smoke.

Location off the highway.

Need curtains that close in all rooms for privacy. Our room curtains did not close.

The beds were very comfy, lots of pillows too.

The hotel really should have had 2 elevators.

How helpful and very friendly all of the staff were!Also the amazing breakfast!Everyone working there were very nice and always asking if we needed anything!!!

The only thing I didn't like was the fact we had to drive blocks away just to get to use a pool! It was suppose to be there.Other than that my stay was amazing!The only other complaint would be the hold they charge for damage cleaning fee?$125.50? Just crazy when WE cleaned our room and our beds didn't need to be made at all! So all they had to do for us was take the dirty towels and replace them with clean ones! I even took out our trash daily!!When I got there my booking was way over what I was priced and the general manager fixed the issue promptly!!